Right to cancel

4.1
As a consumer in terms of § 13 German Civil Code you can cancel your contractual declaration within two weeks without indicating reasons in written form (e.g. letter, fax, email) or by returning the merchandise. This time limit begins with the receipt of this policy at the earliest. The punctual dispatch of the cancellation or the merchandise suffices for ensuring the cancellation time limit. The cancellation is to be sent to:

 

 

In the case of an effective cancellation mutual services are to be released. Should you not be able to release the service rendered either completely or partially or only in a declined condition you will have to render value replacement in this respect if applicable. This does not apply if the decline of the merchandise can be solely attributed to its examination as – as if it would have been possible in a store.

 

Furthermore you can avoid the obligation of value replacement by not using the merchandise as an owner would and by refraining from anything that affects its value. Package-transportable merchandise is to be returned. When returning merchandise with an order value below 40, - Euro you must bear the costs for return shipment if the delivered merchandise corresponds to the merchandise ordered. Otherwise return shipment is free of charge for you. Merchandise which is not package-transportable will be picked up. Financial obligations must be met within 30 days after sending this cancellation.

 

End of Policy Cancellation and Right to Return